Terms and Conditions
Booking procedure & confirmation
Bookings can normally be accepted at any time up to a week prior to the assessment start date, subject to availability.
Provisional bookings can be made by telephone and held for 2 weeks or until 2 weeks prior to the course start date, whichever is sooner. Bookings are not secured until a signed booking form has been received, with a £100 deposit. While a booking still provisional, PooleAM2 reserves the right to allocate the place to another customer.
Provisional bookings will only be held for up to 14 days. Payment in full is required when booking with less than 10 days before the assessment date. Delegates will not be able to commence a course until full payment has been received.
Payment terms
Payment can be made by cash, debit/credit cards and BACS (we do not accept cheques). Please note that payments made by credit card will incur a 3% surcharge of the transaction fee.
Delegate suitability
It is the customer's responsibility to ensure that the assessment is suitable for his/her requirements and they are suitably prepared. Gateway checks will be conducted prior to AM2S assessments to ensure the candidate holds the relevant entry qualifications. All delegates should have read and understood the course outline and have met the necessary pre-requisites.
Delegate substitutions
If you would like to make a delegate substitution, please contact us. An administration charge may be incurred to cover registration fees.
Cancellation and rescheduling
If you wish to cancel or reschedule after payment has been received, we will make every effort to accommodate your new requirements. The following cancellation and rescheduling charges will apply:
Fewer than 10 working days’ notice of cancellation or amendment: No refund of deposit
10 to 15 working days’ notice of cancellation or amendment: 50% refund of deposit
16 working days and over/ change in exam date only: £30 Admin Fee at centre discretion
In the unlikely event that your assessment does not take place after we have received payment, PooleAM2 will make every effort to reschedule the assessment. If this is not possible, any fees paid will be refunded. PooleAM2 will not be liable for any costs incurred by the customer as a result of booking a course that is later cancelled or rescheduled.